FREQUENTLY ASKED QUESTIONS

Administrative & Billing

How do I log in to my billing account?

To view payment activity, log in to your customer portal using the link located at the bottom of each invoice email. For more information, contact team@prowebfire.com.

Administrative & Billing

What if I need edits made over the weekend or on holidays?

We provide all of our clients with Editor access to make edits to their websites at any time. If you still need Editor access, contact your AE?

Administrative & Billing

Can I change the day my payment is due?

You can request a change to your payment date in the customer portal or contact team@prowebfire.com.

Administrative & Billing

Where can I access my invoices?

We email you an invoice each payment cycle. You can also access all historical invoices in your customer portal.

Administrative & Billing

Are there cancelation fees?

All Pro WEBFIRE clients are on a one year agreement based on their website build.There are no extra cancellation fees, but Pro WEBFIRE does collect payment for the agreed upon amount. For more detailed information see our terms and conditions click here.

Administrative & Billing

I forgot my password

When logging into the portal, select “forgot my password,” and follow on screen instructions to reset.

Administrative & Billing

The email attached to my account no longer exists

To update your email address, please contact team@prowebfire.com.

Administrative & Billing

How many revisions can I make?

You can find details about your revision limit in your contract. Extra-contractual revisions can be purchased at an additional cost.

Administrative & Billing

Why is my website “temporarily unavailable”?

Your website is temporarily unpublished until payments are up to date. For more information or to resolve this issue, contact our billing department.

CMS

What is Editor access?

Editor access is used to change content on your website. We share the authority to make changes on your site.

CMS

What if I want to update my design?

Our designs are custom built for you. Please contact your AE to make design changes.

CMS

Why is my Editor login not displaying?

If you are using a different device than normal/previously or have cleared your cache, it will be like logging in anew. For the login section to appear, you will need to log in using the following link: example.org/?edit.

CMS

What can I change on my website?

You can change text, images, links, and more!

CMS

What if I need to make an emergency announcement?

For information on how to create a banner, click here.

CMS

What if I don’t want to edit my own site?

Your maintenance AE is here to help you. Editor access is something we offer as a convenience to the client. You can always reach out to your maintenance AE to request edits.

CMS

How many people can have Editor access?

You will only be able to have one login to Editor but can share that login with others if you would like.

CMS

How do I use Editor access?

To learn how to use your Editor access, click here.

Technical FAQ's

I have a link that isn’t working. How do I fix it?

You can use your Editor access to verify the attached link is correct or replace it with the correct one. If it is correct, reach out to your Account Executive to further examine the issue.

Technical FAQ's

How do I take my website live?

To make your website live, you must have a domain. After that you can give us access to publish your site, or we can provide the necessary records for you to do it in house.

Technical FAQ's

Can I have extra pages for internal use (kiosk, ipad, etc)?

Yes. We can create extra pages that cannot be found on your website for things such as event signups and announcements, which can be found in your church.

Technical FAQ's

Questions about integration with databases.

We integrate with all databases. However, some do have restrictions. Please contact your AE for more information.

Technical FAQ's

Are you a domain provider?

No. We are not a domain provider, but we can assist in launching your website alongside your domain provider.

Technical FAQ's

Technical FAQ's

What is a 404 error and what do I do about it?

A 404 error indicates that the page you are looking for does not exist. It is possible that the page has already been deleted, unpublished, or never existed. (Verify you typed the URL correctly.) If there is a button on the live site that links to a page giving a 404 error, notify your AE.

Technical FAQ's

What if I want to add a new page to my site after build?

Depending on your plan, there may be opportunities to add pages to your website. Please consult your AE.

Technical FAQ's

Do you offer ecommerce sites?

Yes, we do offer ecommerce sites at an additional monthly cost. Contact your sales representative for more information.

Technical FAQ's

Can I have a password protected page?

Yes. We will simply need access to where you are linking out to. You create your own password that we will not have access to. There is only one password per page—not per user.

Technical FAQ's

Will you keep my website up to date?

YES! We regularly update your website based on your maintenance plan.

Technical FAQ's

Do you host email?

No, we do not. There are a variety of companies who offer this service, and our forms work with any email host.

Technical FAQ's

What is the turnaround time on requests?

Turnaround time on simple/basic requests is two business days. However, turnaround time can vary for larger requests such as adding new features or sections. We review all requests and provide an estimated timeline.

Other

What does ongoing strategy look like?

Our quarterly strategy session is where we help keep your website up with the current digital trends to reach more people. In this video conference, we discuss analytics, SEO, and anything you want to explore to help your church grow stronger online.

Other

How long does it take for our website to be launched?

Timelines vary because every client is different. Website size and complexity and client responsiveness can all affect build timeline. We value consistency and professionalism with every step and care about doing it right the first time. Rush options are available at additional cost but are still dependent on the overall process.

Other

Are graphics and videos included in the website plan?

At Pro WEBFIRE, we create custom graphics and coding to develop your website during build. However, we do not continue this service once your website is live. Pro MediaFire can handle all graphics and videos needed for ongoing live website updates with the addition of an active Pro MediaFire plan. Contact sales for more information.

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Helping Those Who Do Good Do More
Helping Those Who Do Good Do More
Helping Those Who Do Good Do More
Helping Those Who Do Good Do More
Helping Those Who Do Good Do More
Helping Those Who Do Good Do More