FREQUENTLY ASKED QUESTIONS

To view payment activity, log in to your customer portal using the link located at the bottom of each invoice email. For more information, contact team@prowebfire.com.

We provide all of our clients with Editor access to make edits to their websites at any time. If you still need Editor access, contact your AE?

You can request a change to your payment date in the customer portal or contact team@prowebfire.com.

We email you an invoice each payment cycle. You can also access all historical invoices in your customer portal.

All Pro WebFire clients are on a one year agreement based on their website build. There are no extra cancellation fees, but Pro WebFire does collect payment for the agreed upon amount. For more detailed information, click here to see our terms and conditions.

When logging into the portal, select “forgot my password,” and follow on screen instructions to reset.

To update your email address, please contact team@prowebfire.com.

You can find details about your revision limit in your contract. Extra-contractual revisions can be purchased at an additional cost.

Your website is temporarily unpublished until payments are up to date. For more information or to resolve this issue, contact our billing department.

Editor access is used to change content on your website. We share the authority to make changes on your site.

Our designs are custom built for you. Please contact your AE to make design changes.

If you are using a different device than normal/previously or have cleared your cache, it will be like logging in anew. For the login section to appear, you will need to log in using the following link: example.org/?edit.

To learn how to update events, click here.

You can change text, images, links, and more!

To learn to view form responses/submissions, click here.

For information on how to create a banner, click here.

Your maintenance AE is here to help you. Editor access is something we offer as a convenience to the client. You can always reach out to your maintenance AE to request edits.

You will only be able to have one login to Editor but can share that login with others if you would like.

To learn how to use your Editor access, click here.

You can use your Editor access to verify the attached link is correct or replace it with the correct one. If it is correct, reach out to your Account Executive to further examine the issue.

To make your website live, you must have a domain. After that, you can give us access to publish your site, or we can provide the necessary records for you to do it in house.

Yes. We can create extra pages that cannot be found on your website for things such as event signups and announcements, which can be found in your church.

We integrate with all databases. However, some do have restrictions. Please contact your AE for more information.

No. We are not a domain provider, but we can assist in launching your website alongside your domain provider.

No. We do not.

A 404 error indicates that the page you are looking for does not exist. It is possible that the page has been deleted, unpublished, or never existed. (Verify you typed the URL correctly.) If there is a button on the live site that links to a page giving a 404 error, notify your AE.

Depending on your plan, there may be opportunities to add pages to your website. Please consult your AE.

Yes, we do offer ecommerce sites at an additional monthly cost. Contact your sales representative for more information.

Yes. We will simply need access to where you are linking out to. You create your own password that we will not have access to. There is only one password per page—not per user.

YES! We regularly update your website based on your maintenance plan.

No, we do not. There are a variety of companies who offer this service, and our forms work with any email host.

Turnaround time on simple/basic requests is two business days. However, turnaround time can vary for larger requests such as adding new features or sections. We review all requests and provide an estimated timeline.